Education

• Master of Science in Network Systems, Swinburne University of Technology Melbourne, Australia
• Bachelor of Science in Computer Science, FAST National University of Computer and Emerging Sciences

With over 15 years in the IT industry, Waqas has architected, deployed and supported complex multi‑vendor network and systems infrastructures for organizations of all sizes. He’s honed his skills at Hewlett‑Packard, Accenture, Cisco and leading managed service providers, delivering Level 1, 2 and 3 support.

Core Expertise

• Routing & Switching: EIGRP, OSPF, BGP on Cisco Catalyst & Juniper platforms
• Security & Firewalls: Palo Alto, Cisco ASA, Fortinet
• Wireless: Cisco & Aruba controller‑based Wi‑Fi
• Cloud & Data Centre: AWS, Azure, Cisco Nexus
• Automation & Scripting: Python, Ansible Systems & Collaboration

• Configuration, maintenance and troubleshooting of Windows 10, Windows Server, macOS and Linux servers
• Office 365 & Google Workspace administration; resolving Microsoft application issues
• Setup and support of email clients (Outlook, OE, Mac Mail) and VPN solutions
• Designing and maintaining office networks (DNS, Wi‑Fi, LAN, routers, switches)
• Active Directory and NAS environment management
• VoIP server deployment (3CX) and softphone configuration
• FTP/SFTP/SSH/SCP support

Tools & Platforms

ServiceNow • N‑able • HP OpenView • Datto • Autotask • Zendesk

CCNP, CCNA Wireless, AWS Solutions Architect – Associate, and other certifications ensure he leads our team in delivering reliable, secure, high‑performance IT solutions.

Syed Ammar Uddin holds an MS in Information Technology and brings over 15 years of hands‑on experience in managing and supporting IT environments. As a skilled problem‑solver, he ensures uninterrupted operations across Windows and macOS platforms and expertly administers Microsoft 365 and Google Workspace. Ammar also oversees our team of help desk engineers, guiding them to resolve complex technical issues efficiently.

Core Expertise

• IT Support & Systems: Hardware, software, and network troubleshooting (TCP/IP, Wireshark, printers); Windows 10/11 and macOS Ventura administration
• Ticketing & Automation: Zendesk and N‑able RMM configuration, SLA management, and workflow automation
• Cloud & Security: Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and Google Workspace administration; endpoint protection (Kaspersky, Malwarebytes, firewalls)
• Network Management: Switches, routers, firewalls, VPNs, and Wi‑Fi troubleshooting

Ammar’s deep technical expertise drive our help desk team to deliver reliable, high‑quality support.

Samuel Chigozie is a certified Software Engineer (ALX) and Google-certified UX Designer with over 5 years of hands-on experience in WordPress development, UI/UX design, and digital strategy. He specializes in building high-converting websites, landing pages, and web funnels using Elementor, Divi, and custom WordPress solutions. Samuel currently leads full-stack web development and content optimization at SAAKSOL Consulting, based in Melbourne, where he also oversees performance, SEO, and ongoing maintenance for client websites.

Core Expertise

• Web Design & Development
  Custom WordPress websites, e-commerce platforms, landing pages, and responsive UI for startups, NGOs, and growing businesses.
• Branding & Digital Identity
  Design of brand kits, style guides, and visual identity systems—aligned with client values and conversion goals.
• UX/UI & Figma Prototyping
  Wireframing, user journey mapping, and high-fidelity mockups using Figma and Adobe XD for seamless handoff and development.
• Performance & Maintenance
  Website audits, broken link fixes, backups, plugin/theme updates, and optimization for speed, security, and SEO.
• Client Collaboration & Project Management
  Live co-editing via screen sharing, requirement gathering, proposal writing, milestone tracking, and delivering client-ready presentations.

His experience includes building e-commerce solutions, hotel booking platforms, and staffing agency portals. He has collaborated with clients across Australia, the US, and Africa—delivering scalable websites that are visually compelling and functionally robust.

Adnan Ghani Khan holds a four-year Diploma in Graphic Design from Karachi School of Arts (2001) and brings over 22 years of experience spanning roles from Designer and Senior Graphic Designer to Art Director and Chief Design Officer. He currently serves as Creative Head on contract at mparsec Pvt. Ltd., leading both design and development teams on mobile app, website, branding, illustration, and print projects. Previously he was Chief Design Officer at Globug Ltd., Senior Designer for the Dilshad Begum Foundation’s Seerat encyclopedia, and Event Designer for Make-A-Wish Foundation Pakistan and PAK Denim.

Core Expertise

• Digital & Print Design
  Brochures, flyers, packaging, books and social-media graphics—end-to-end production for both online and offline media.
• Branding & Visual Identity
  Logo development, corporate stationery, style guides and agency presentations for local and international clients.
• Illustration & Typography
  Character design, sketching, and layout for Islamic publications and custom illustration projects.
• Team Leadership & Collaboration
  Managing creative and development teams, mentoring designers, setting SOPs, and coordinating with stakeholders.
• Project Management & Client Relations
  Requirement gathering, timeline management, presentations to foreign clients, and ensuring deliverables exceed expectations.